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Terms and Conditions

Introduction: Welcome to El the Florist. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Business Information: El the Florist 15 Baker Avenue, Broughton, Kettering, NN14 1PF

Products and Services: We offer a range of products and services including:

  • Wedding flowers
  • Funeral flowers
  • Event flowers
  • Workshops
  • Bouquets
  • Floral gifts

Ordering Process: Customers can place orders through:

  • Enquiry form on our website
  • Telephone
  • Text messages
  • Social media pages (Facebook/Instagram)

Pricing and Payment:

  • Quotes are provided upon request.
  • Guide prices are displayed and can be adjusted to suit customers' budgets.
  • Delivery charges apply unless the delivery is within Broughton. Charges are based on distance and deliveries are made by our team.
  • Accepted payment methods include cash, card payments, and bank transfers.

Delivery Policy:

  • Delivery is generally available for the Northamptonshire area, including Kettering and surrounding villages.
  • For larger orders, we may deliver to other nearby towns (please enquire to check availability).

Returns and Refunds:

  • Due to the perishable nature of our products, complaints must be addressed on a case-by-case basis.
  • Complaints must be logged within 24 hours of receipt with a digital photograph of the issue.
  • We will review the complaint and make a decision accordingly.

Customer Obligations:

  • Customers are responsible for providing accurate information for orders and delivery.
  • Customers must ensure timely payment for services rendered.

Intellectual Property:

  • All content on this website, including images and text, is owned by El the Florist and may not be used without permission.

Limitation of Liability:

  • El the Florist is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

Governing Law:

  • These terms are governed by and construed in accordance with the laws of the UK.

Changes to Terms and Conditions: We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services signifies your acceptance of the updated Terms and Conditions.

Privacy Policy:

  • Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Contact Information: For any questions or concerns regarding these Terms and Conditions, please contact us at: